Evaluation of City Manager Should Be Done Properly

The local press is running articles on the upcoming evaluation of the City Manager, Pat West and the revelation that the President of the Long Beach Police Officers Association thinks the City Manager should be fired and that the Long Beach Firefighters Association thinks he shouldn't be fired.

Residents, employees and their representatives are certainly entitled to their opinions. But under the City Charter of Long Beach, the decision to hire and fire the City Manager is vested solely in the City Council.

It is also the responsibility of the City Council to evaluate the City Manager on a regular basis so both he and the council can measure if the City Manager is doing the job he was hired to do. The International City Management Association (ICMA) has identified the three major roles of a City Manager as managerial (supervising City activities and employees), policy making (making policy decisions and policy recommendations to City Council) and political (advocating and winning support for various policies, coalition building, and public relations—but not supporting candidates or parties).

The Long Beach City Charter outlines the powers of the City Manager and gives him wide discretion on how he focuses his efforts. So unless the City Council has established specific goals and objectives it is impossible to measure performance objectively.

I spent several years teaching students at CSULB Graduate Center for Public Policy and Administration on how to become city managers -- so I am more than familiar with the process by which city managers should be evaluated as recommended by the ICMA:

• The evaluation process will be enhanced if both the entire Council and the Manager are involved from the start in developing the criteria and agreeing on them.
• It is essential that the City Council clearly define goals and objectives for the City Manager.
• The City Council, the City Manager and department heads should provide evaluations.
  
• Before the Council makes a final decision about any action as a result of the evaluation, or make any final statement as a Council about the Manager’s performance, it is important to discuss the results of the evaluation with the Manager first.
• A Council that is serious about evaluation should understand that its performance often affects the Manager’s performance.
  
• The Council should ask the Manager about how the Council’s performance has enhanced or hindered the Manager's performance.

There are some serious problems with the City Council going forward on an evaluation of the City Manager: while we have evaluated City Manager West before, we have not clearly defined goals and objectives we want him to accomplish, nor have we ever asked for feedback from his department heads, nor have we asked him about how our performance has enhanced or hindered his performance.

The Council can fix the evaluation process by setting goals and objectives, getting feedback from department heads and analyzing whether or not it is the council's responsibility if the City Manager has failed or succeeded.